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Our Customer Service Aims:
Respond to all messages within 24hrs
Pack all items well & secure
Dispatch all items within 24 hrs
Follow all direct selling regulations as required by UK law
Deal with all returns / refunds promptly
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We have shipped goods (using several web sites) to the following countries/states:
England,Northern Ireland,Scotland,Wales,Channel Islands,
Austria,Belgium,Bulgaria,Chech Republic,Cyprus, Denmark,Estonia,Finland,France,Germany,Gibraltar,Greece,Hungary,Israel,Italy
Lithuania,Latvia,Malta,Netherlands,Norway,Poland,Portugal,Republic of Ireland,Spain,
Sweden,Switzerland,
Australia,Azerbaijan,Belarus,Canada,China (PRC,HKSAR & ROC),Japan,Malaysia,New Zealand,Russia,Singapore,South Africa,USA (AK,AZ,CA,FL,IL,MI,MO,MS,NJ,NY,PA,TX,WI).
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THE SMALL PRINT
Please ensure you ask all questions before placing your bid / purchasing.
We hope that you will be delighted with your purchase, but if you have any reason not to be, please contact us before you leave your feedback and give us a chance to resolve.
Please either make contact or complete checkout details within three days. Items should be paid for within 3 days. Failure to pay will result in a non paying status lodged with eCRATER, who may suspend your account.
POST AND PACKING
All bidders agree to post and packing charges as listed. We aim to keep postage & packing fair, but please remember that postage & packing charges include: Royal Mail (or other carrier) postal charge, packaging materials etc. All items shipped will be well packed & secure. We obtain proof of purchase on all shipments and use registered/signed for post for most items.
FEEDBACK.
We only leave feedback for those who leave feedback for us first. We do this because We don't consider a transaction completed until the buyer has decided they are happy, which is indicated by their feedback and feel the trade has gone well.
RETURN POLICY
Please CONTACT US before returning any item.
We will refund any item if we have shipped out the wrong item & offer a replacement or refund.
Perfumes,DVDs and certain other products shipped out as new in a sealed condition are NOT REFUNDABLE ONCE OPENED.
*****PLEASE CHECK OUT OUR OTHER ITEMS FOR SALE*****
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